New Zealand
Privacy Policy
Newmans Holidays Privacy Policy
This policy sets out how Newmans Holdiays uses your personal information under the following headings.
• What kind of personal information Transonic collects
• How we collect personal information.
• How we use your personal information.
• Disclosure to third parties.
• How we treat sensitive information.
• Access and accountability of personal information we hold about you.
• Keeping your personal information up to date.
• Transfer of personal information overseas.
• Resolving your concerns and contacting us.
• Changes to this privacy policy.
What kind of personal information Newmans Holidays collects:
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For reservations we would generally collect your name, address, telephone numbers and other contact details.
For example, for travel arrangements we may collect details such as visa information, photos, copies of passports, name, address, telephone, email, age, where travelled, partners name, frequent flyer information, contact numbers, insurance details, and "Sensitive Information" as required for health reasons for the trip undertaken.
As a Consolidator we collect information on Travel Agencies and Airlines for the purposes of credit control and accounting. Details include: Company name, company group, consultants name, sales amount ABN number, CAN number, IATA number, ABTA number, address, telephone number, fax number, email. Some members of the Transonic Group of Companies may use your IP address to help diagnose problems with our server, to administer our website and for statistical purposes.
Cookies:
We may use a feature of your browser "a Cookie" to assign your computer a "User ID". Cookies do not contain information by which we can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is down loaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with relevant material which we believe may be of interest based on that information. To disable your cookies, please refer to the help menu within your Internet browser.
Why we collect personal information:
Generally, we collect, update and use personal information about you to carry on our business and to provide a range of products and services.
How we collect personal information:
We collect information from you via telephone, letter, fax, e-mail, web sites, or if you deal with us in person. We may have occasion to collect information about you from a third party. For example:
• People making travel arrangements on your behalf.
• Market research companies contracted by us to improve our products and services.
• Trade directories and associations to ensure quality assurance.
If you provide personal information about another person to The Jetset Travelworld Group , The Jetset Travelworld Group requires you to inform that person you have done so and provide them with a copy of this policy.
We store personal information in a combination of secure computer storage facilities, paper-based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
We also take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
How we use your personal information:
The Jetset Travelworld Group may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose for collection. Generally, we use personal information:
• To provide you with the products and services you have requested.
• To fulfil travel bookings and related processes.
• For internal administration.
• Occasionally for marketing purposes but in those instances you will be given the option of not receiving communications.
• To conduct market research and sales and other marketing activities.
Some of the information that we collect is personal information essential to our business and to facilitate the processes thereof. In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.
Disclosure to third parties:
The Jetset Travelworld Group may disclose personal information to other members of the The Jetset Travelworld Group Companies, which may only use it as set out above. The Jetset Travelworld Group may also provide your information to:
• Third parties engaged by us to perform functions on our behalf such as processing credit card information, mail outs, debt collection, marketing, research and advertising.
• Third parties authorised by you to receive information held by Transonic.
• Law enforcement agencies and governments worldwide for security purposes.
How The Jetset Travelworld Group treats Sensitive Information:
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal records and health. As we are required by law to obtain your consent to the collection of Sensitive Information, we will assume you have given us your consent to collect that information unless you advise us in writing otherwise.
The Jetset Travelworld Group may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
Access and accountability of information we hold about you:
You have the right to seek access to personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, The Jetset Travelworld Group will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request. Any request will be dealt with in a reasonable time. Information may be obtained by referring to our contact details on the relevant website or contact:
Melissa Watt, National Sales Manager
mktg@newmanshols.com.au
Postal Address: Level 5, 310 King St Melbourne, VIC 3000 Australia
Keeping your personal information up to date:
We take reasonable measures to ensure all personal information is accurate, complete and up-to-date, when we collect it or use it. If any of your information seems to be incorrect please advise the relevant member of the The Jetset Travelworld Group Company as outlined above.
Transfer of information overseas:
We may transfer your personal details overseas to fulfil the services requested of us, for example:
• To overseas offices of a member of the The Jetset Travelworld Group group of Companies.
• Data processors including operators of GDS, hotels, tour operators, airlines, foreign embassies, and ground handlers
In the majority of cases the transfer of the information will be necessary for the fulfilment of our obligations.
Resolving your concerns and contacting us:
If you have a complaint about a breach of our Privacy Statement please contact:
Melissa Watt, National Sales Manager
mktg@newmanshols.com.au
Postal Address: Level 5, 310 King St Melbourne, VIC 3000 Australia
Changes to this privacy policy:
The Jetset Travelworld Group may from time to time review and update this Privacy Policy statement to take account of new laws and technology and changes to our operations.